Article

When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery

Academic study of the stresses created by "surface acting" or the performance of emotions that do not reflect ones true feelings, by Dr. Alicia A. Grandey, Penn State University.

Are You Surface Acting At Work?

An interview with Dr. Sarah Rose Cavanagh, associate professor of psychology at Assumption College about how surface acting affects employees.

Gender Differences in Recognition for Group Work

Academic study of the question: How is credit for group work allocated when individual contributions are not perfectly observed?

Why Women Are Tired: The Price of Unpaid Emotional Labor

A psychotherapist recounts stories of emotional exhaustion and its social causes.

What it feels like to be an open-source maintainer

A personal article about the emotional labor involved in managing open source projects.

Roads and Bridges: The Unseen Labor Behind Our Digital Infrastructure

Funded report about the challenges facing open source software and sustainability when free labor is exploited by businesses that do not contribute.