Academic study of the stresses created by "surface acting" or the performance of emotions that do not reflect ones true feelings, by Dr. Alicia A. Grandey, Penn State University.
An interview with Dr. Sarah Rose Cavanagh, associate professor of psychology at Assumption College about how surface acting affects employees.
Academic study of the question: How is credit for group work allocated when individual contributions are not perfectly observed?
A psychotherapist recounts stories of emotional exhaustion and its social causes.
A personal article about the emotional labor involved in managing open source projects.
Funded report about the challenges facing open source software and sustainability when free labor is exploited by businesses that do not contribute.