Organizational culture

How We Hire Tech Folks

This article is about MoveOn’s hiring process for this role. To candidates reading this: my goal is to make our process as clear as possible. To hiring managers reading this: my goal is to open source our hiring processes. We want to make hiring as equitable, inclusive, competitive, and successful as possible. Feel free to reuse anything here that is useful to you.

When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery

Academic study of the stresses created by "surface acting" or the performance of emotions that do not reflect ones true feelings, by Dr. Alicia A. Grandey, Penn State University.

Are You Surface Acting At Work?

An interview with Dr. Sarah Rose Cavanagh, associate professor of psychology at Assumption College about how surface acting affects employees.

Gender Differences in Recognition for Group Work

Academic study of the question: How is credit for group work allocated when individual contributions are not perfectly observed?

Open Source as Emotional Labor

NPM maintainer Forrest Norvell gives a presentation on the challenges of emotional labor for open source maintainers.

Roads and Bridges: The Unseen Labor Behind Our Digital Infrastructure

Funded report about the challenges facing open source software and sustainability when free labor is exploited by businesses that do not contribute.

Recognizing the Role of Emotional Labor in the On-Demand Economy

On-demand workers end up performing outsize amounts of what sociologists call “emotional labor,” or expressive work to make the customer experience a positive one so that users come back to the platform. This work extends beyond good customer service: It involves actively reshaping a worker’s inner emotional life to conform to employers’ and customers’ expectations of emotional performance.

The Evolution of Emotional Displays in Open Source Software Development Teams: An Individual Growth Curve Analysis

An academic study of emotion in OSS groups.

(PDF) The Evolution of Emotional Displays in Open Source Software Development Teams: An Individual Growth Curve Analysis. Available from: https://www.researchgate.net/publication/324831951/download

“Where’s My Cut?”: On Unpaid Emotional Labor

Seminal article from the now-defunct The Toast on how emotional labor is and expected and unpaid aspect of women's roles.

Double Jeopardy? Gender Bias Against Women in Science

Academic report about gender and racial bias in STEM fields. Intersectional study of barriers in STEM fields.