Resources

This page is for collecting any links to educational materials that explain the importance of inclusion and how to make one’s work or organization more diverse. Please add suggestions!

Going Farther Together: The Impact of SocialCapital on Sustained Participation in Open Source

Abstract—Sustained participation by contributors in open-source software is critical to the survival of open-source projectsand can provide career advancement benefits to individualcontributors. However, not all contributors reap the benefitsof open-source participation fully, with prior work showingthat women are particularly underrepresented and at higherrisk of disengagement.

Categories
Hiring, Inclusion, Privilege

Privileged

White pro basketball player wrestles with questions or privilege, guilt, and responsibility. A great read and very accessible for sharing with people new to these ideas.

Hire More Women In Tech

A Few Simple Things You Can Do To Find And Hire More Qualified Women In Tech.

Categories
Hiring, Inclusion

When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery

Academic study of the stresses created by "surface acting" or the performance of emotions that do not reflect ones true feelings, by Dr. Alicia A. Grandey, Penn State University.

Are You Surface Acting At Work?

An interview with Dr. Sarah Rose Cavanagh, associate professor of psychology at Assumption College about how surface acting affects employees.

Gender Differences in Recognition for Group Work

Academic study of the question: How is credit for group work allocated when individual contributions are not perfectly observed?

Open Source as Emotional Labor

NPM maintainer Forrest Norvell gives a presentation on the challenges of emotional labor for open source maintainers.

Why Women Are Tired: The Price of Unpaid Emotional Labor

A psychotherapist recounts stories of emotional exhaustion and its social causes.

What it feels like to be an open-source maintainer

A personal article about the emotional labor involved in managing open source projects.

Roads and Bridges: The Unseen Labor Behind Our Digital Infrastructure

Funded report about the challenges facing open source software and sustainability when free labor is exploited by businesses that do not contribute.

Recognizing the Role of Emotional Labor in the On-Demand Economy

On-demand workers end up performing outsize amounts of what sociologists call “emotional labor,” or expressive work to make the customer experience a positive one so that users come back to the platform. This work extends beyond good customer service: It involves actively reshaping a worker’s inner emotional life to conform to employers’ and customers’ expectations of emotional performance.

The Evolution of Emotional Displays in Open Source Software Development Teams: An Individual Growth Curve Analysis

An academic study of emotion in OSS groups.

(PDF) The Evolution of Emotional Displays in Open Source Software Development Teams: An Individual Growth Curve Analysis. Available from: https://www.researchgate.net/publication/324831951/download

Please Stop Calling Everything That Frustrates You Emotional Labor

A counter to many recent articles that tries to recenter the conversation about emotional labor onto issues of patriarchy.